Use Onclusive Social to identify dissatisfied customers on Twitter. Optimize workflow by pushing the details directly to Salesforce, where a “case” will be automatically created, improving efficiency for sales and customer service teams.
Data Flow
This shows how information will flow between Onclusive Social and Salesforce.
Input
Output
Onclusive Social mentions are pushed to Salesforce as cases.
Categories
CRM
Onclusive Social
Output
Requirements
Available only to customers with a subscription to Salesforce Cases.
This connector is available for the Onclusive Social Listening module.
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